Terms & Conditions
When shopping at lovechild1979.com, you accept the terms and conditions below. We therefore recommend that you read them carefully before completing your purchase.
1. COMPANY INFORMATION
The webshop lovechild1979.com is operated by:
Company: NUÉ GROUP ApS
CVR no.: 3 4 61 40 83
Address: Vesterbrogade 12, 5 th,1620 Copenhagen V, Denmark
Email: webshop@fashionsociety.dk
Telephone: +45 92 82 99 29
2. ORDERING
You can order goods directly through our website at lovechild1979.com.
Once you have completed your order, you will receive an order confirmation by email. The order confirmation is your proof that we have received your order.
All orders are subject to the ordered goods being available in our warehouse.
We reserve the right to errors regarding out-of-stock items, discontinued items, pricing errors, typos and technical errors on the website.
If any problems arise with your order, we will contact you as soon as possible.
3. PRICES AND PAYMENT TERMS
All prices on lovechild1979.com are shown in Danish kroner (DKK) and include applicable VAT and taxes where relevant. For deliveries in Denmark, prices include 25% Danish VAT.
The available payment methods in the webshop are shown at checkout and may include:
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Dankort
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Visa
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Mastercard
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Visa Electron
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MobilePay
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Anyday – Read payment terms
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ViaBill – Read payment terms
Any payment fees will be disclosed before the purchase is completed and will only be charged to the extent permitted under applicable law.
The amount for your goods is generally not charged until the goods are dispatched. We will never charge more than the amount you approved at the time of purchase unless you have subsequently expressly accepted a change.
When using payment solutions such as Anyday and ViaBill, the respective payment providers' own terms also apply.
Payment and 3-D Secure
When paying by card, you may be asked to authenticate the payment via 3-D Secure. This is a security measure designed to protect you against payment card fraud when shopping online.
Depending on your payment card, authentication may take place via, for example:
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Visa Secure
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Mastercard Identity Check
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Dankort Secured by Nets
If you experience problems completing a payment, we recommend contacting your bank or card issuer.
Customs duties and taxes
Purchases delivered to countries outside the EU may be subject to customs duties, import VAT and other local charges upon import.
These costs are set by the local authorities and are generally borne by the customer.
Customs and import rules vary from country to country. We therefore recommend contacting your local customs authorities for further information before placing an order.
4. RIGHT OF WITHDRAWAL
When you shop at lovechild1979.com, you have a statutory 14-day right of withdrawal.
The withdrawal period begins on the day you receive your order.
If you wish to exercise your right of withdrawal, you must notify us clearly within 14 days of receiving the item. You do not need to give a reason for withdrawing from the purchase.
The right of withdrawal applies in accordance with applicable consumer laws.
You can find practical information about returns, exchanges, return shipping, and refunds on our separate page:
Read more about Returns & Exchanges
5. RIGHT TO MAKE A COMPLAINT
When you shop at lovechild1979.com, you have a 24-month right to make a complaint under the Danish Sale of Goods Act.
The right to make a complaint covers defects and faults that were present upon delivery, or where the cause of the defect was present at the time of delivery.
Depending on the specific circumstances, you may be entitled to:
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Repair of the item.
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An exchange for an equivalent item.
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A proportionate reduction in the price.
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A refund of the purchase price.
Please make your complaint within a reasonable time after discovering the defect. If you make your complaint within two months of discovering the defect, it will always be considered timely.
The right to make a complaint does not cover defects or damage caused by improper use, lack of maintenance, normal wear and tear, or other damaging behavior.
How to make a complaint
If you wish to make a complaint about an item, please contact us at:
Please describe the problem in as much detail as possible, and feel free to attach pictures of the defect or issue.
We assess the complaint and help you with the next steps. For valid complaints, we cover the necessary shipping costs in accordance with applicable law.
6. PRIVACY POLICY
Your privacy is important to us.
When you shop at lovechild1979.com, we process the personal data necessary to fulfill your order, deliver your items, handle payments, and provide customer service.
We process your personal data in accordance with applicable data protection laws.
You can read more about how we collect, process, store, and protect your personal data in our privacy policy.
7. GIFT CARDS
Gift cards from Lovechild 1979 can be redeemed in our online store at lovechild1979.com.
Gift cards do not expire.
You are responsible for keeping your gift card safe and protecting the gift card code from misuse.
If you lose your gift card or suspect misuse, please contact our customer service. We may ask for proof of purchase before we can assist you.
Any statutory rights relating to gift cards, including the right to redeem them, naturally apply.
8. CONTACT AND CUSTOMER SERVICE
If you have any questions about your order, payment, or other matters related to your purchase, please feel free to contact us.
Lovechild 1979
Email: webshop@fashionsociety.dk
Phone: +45 92 82 99 29
