Terms & Conditions

 

ORDER

At lovechild1979.com you can only order goods through our website. Information about specifications from the manufacturer or from the seller's website is for guidance only. Price increases, tax changes, currency changes, sold-out/discontinued goods, and typing errors are reserved.

All the goods you see here in the retailer shop are physically in our warehouse. All prices include 25% VAT and the amount is in Danish kroner.

PRICES AND PAYMENT TERMS

At www.lovechild1979.com you can pay with:

Dankort/ Visa
Mastercard
Visa Electron
MobilePay
Anyday; find more information here

Viabill; find more information here

When using the various payment options, there may be a card fee associated. The fee for using the respective payment cards and methods is shown in parentheses.

The amount for the goods is only deducted when the goods are shipped. A larger amount than what you have approved at the purchase can never be deducted.

All prices listed in the online shop are in Danish kroner (DKK/Dkr) and include 25% Danish VAT.

For deliveries outside the EU, the customer is obliged to pay customs duties and additional costs. Customs policies vary greatly from country to country, so the customer should contact the local customs office for further information.

We have learned that several of our customers are experiencing problems with payment in our webshop. This may be due to new legislation that came into effect on January 31, 2020. To comply with this, the banks that use NemID in connection with the approval of online shopping made a change to 3-D Secure on December 28, 2020.

Here you will find a link to set up "Visa Secure" for Visa cards, "Mastercard Identity Check" for Mastercards, and "Dankort Secured by Nets" for Dankort.

3D Secure - Verified by Visa and MasterCard Secure Code (nets.eu)

 

RETURN / RIGHT OF WITHDRAWAL

Lovechild 1979 offers a 14-day right of withdrawal. If there is a defect in an item, or if you receive the wrong item, we will of course cover all return costs and send you a new item if the item is in stock. However, it is important that you contact our support for a free return label in case of incorrect deliveries. We do not cover costs for shipments returned without a return label issued by Lovechild 1979.

Note: in connection with the purchase of Christmas gifts, your right of return is extended until January 10, 2025.

If you regret your purchase, this must be done no later than 14 days after the purchase date. Furthermore, you have 14 days to return the purchase. You will not receive a return number or return label. All returns are at the buyer's own expense.

The item must be in the same condition as when received. All price tags and labels must be intact. If the above is not complied with, we will assess whether the item has lost value – and if this is the case, it will be deducted from the refund amount.

When returning, a copy of the invoice/order confirmation must be enclosed. The money will be refunded to the payment card used for the purchase. We only transfer money electronically.

Returns due to cancellation are at the buyer's own expense and responsibility. All return items must be sent to the following address:

Fashion Society
co. Textile Logistics
Transport Center alley 4-10
DK - 7400 Herning

Att. Lovechild 1979

 

Please note that it is not possible to physically show up at the address and deliver your return.   

NOTE! MUST NOT BE SENT TO PACKAGE SHOP.

DO NOT use DAO for returns, as DAO does NOT deliver to business addresses. Shipments sent with DAO will be delivered to a parcel shop. The shipment is the sender's own responsibility.

In the case of uncollected shipments, we reserve the right to charge the return shipping cost at the customer's expense. We deduct DKK. 49,-.

COMPLAINT

Lovechild 1979 checks all items before shipping. When you shop at www.lovechild1979.com, you have a 24-month warranty. This means that you can either have the item repaired, exchanged, refunded, or receive a discount, depending on the specific circumstances.
You are kindly requested to complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect has been discovered, the complaint will be timely.

The complaint must of course be justified and the defect must not have arisen as a result of improper use of the product or other damaging behavior.

Send us an email with the following information and photo documentation: describe the problem as detailed as possible. The item must always be returned properly packaged.

If we find the complaint justified, we will of course send a return label by email. 

For complaints returned without our approval, we do NOT cover return shipping.

Lovechild 1979 will refund your credit as soon as we have received your item and verified that the item meets the conditions for the right of return.

If you have questions regarding your order or exchange/return options, you are very welcome to contact us at:

E-mail: webshop@fashionsociety.dk
Phone: +45 92 82 99 29

 

PRIVACY POLICY

Your privacy is important to us, and by accepting our terms and conditions, you also accept our privacy policy. To better protect your privacy, we describe in our privacy policy how we collect, process, and use the data we gather about your behavior on our website. Read more about our privacy policy here.