Exchange & Returns
At Lovechild 1979, it is important for us to create a good and secure shopping experience. You always have a full 14-day right of withdrawal from the date you receive your package – see ourTerms and Conditions.
If you wish to return or exchange an item, you can easily do so via our return portal. Just follow the instructions and choose whether you want to return or exchange the item – for example, if the size does not fit.
For exchanges, you pay the price of the new item directly in the return portal. We cover the shipping costs for the exchange. Once we have received the original item back at our warehouse, we will refund the amount for it to your account.
For regular returns, you pay the return shipping cost yourself. The price will be stated and paid directly in the return portal when you create your return.
Denmark - 7 EUR
EU - 15 EUR
Once your return shipment is received, customer service will process it as quickly as possible. If your return shipment meets the return conditions (see the return form included with your shipment or our Terms and Conditions), the money will be refunded to the payment card used as soon as possible.
Under normal circumstances, it takes between 1-14 business days (Monday-Friday) from when we have received and processed your return at our warehouse. You will receive a return receipt via email once your return has been processed.
Return items should be sent to:
Fashion Society
co. Textile Logistics
Transport Center allé 4-10
DK - 7400 Herning
Uncollected packages will be considered a cancellation of the purchase, and we will deduct a fee of 49 DKK from the refund amount.
Do NOT use DAO for returns, as DAO does NOT deliver to business addresses. Shipments sent with DAO will be delivered to a parcel shop. The return shipment is the sender's own responsibility.
Please note that it is neither possible to pick up nor return items in person.
Please note!
Your items must be returned in proper packaging. The item must be in the same condition as when received. All price tags and labels must be intact. If the above is not complied with, we will assess whether the item has lost value – and if so, this will be deducted from the refund amount.
We do NOT pick up if you return your order to a parcel shop.
If you receive the wrong item or an item with defects or damages, please contactwebshop@fashionsociety.dkfor a return label.
