At Lovechild 1979, it is important to us to create a good and safe shopping experience. You always have 14 days full right of cancellation from the date you receive your package - see ours Trading conditions.
When returning, please enclose the invoice/order form on which you can note the reason for your return. We do not offer exchange. If you want to make an exchange, please return the desired item and place a new order for the size you may need.
If you have lost your invoice/order slip, you can download our return slip here: Return slip
Under normal circumstances, it takes ml. 2-4 working days (Monday-Friday) from when we have received and processed your return at our warehouse. You will receive a return receipt via email once your return has been processed.
We offer the purchase of a return label (this service is only available in Austria, Belgium, Finland, Germany, Netherlands and Sweden). Buy the return label at link below:
Once your return has been received, customer service will process it as soon as possible. If your return shipment meets the conditions for return (see the return slip attached to your shipment or our Terms and Conditions), the money will be returned to the payment card used as soon as possible.
Return items to:
co. Segway Tour
Nicolaj Plads 34
DK-1067 Copenhagen K
To. Lovechild 1979
OBS! DO NOT SEND TO PARCEL SHOP.
DO NOT use DAO when returning, as DAO DOES NOT deliver to business addresses. Shipments sent with DAO will be delivered to a parcel shop. the return shipment is the sender's own responsibility.
Please note that it is neither possible to pick up nor return in person.
Uncollected parcels will be considered as cancellation of the purchase, which is why we will deduct a fee of DKK 49. from the return amount.
Your goods must be returned in proper packaging. The item must be in the same condition as when received. All price tags and stickers must be intact. If the above is not complied with, we assess whether the item has lost value - and if this is the case, it will be offset against the return amount.
If you receive an incorrect item or have received an item with errors or defects, please contact us email@example.com for the purpose of a return label.